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CitéNet Client Care
At CitéNet we are dedicated to providing exceptional customer service. As a CitéNet client, you receive fast, effective and hassle-free problem resolution, 24 hours a day, all year long. Our Technical Support department is staffed with friendly, knowledgeable and motivated technicians, who have the skills to ensure that your connection is always up and secure at all times.
We strive to improve the quality of service delivered by our Technical Support Agents. if you have any suggestions on how we can improve, please contact us and let us know.
CitéNet Technical Support Department
Hours of operation:
Monday - Friday: 9:00am to 6:30pm
Saturday: 11am to 6pm
We also offer technical support, after hours, in English. Please be aware that all devices supplied by CitéNet Internet to corporate clients are monitored 24 hours a day 7 days a week without fail. Any anomalies are reported to the appropriate technicians within four minutes for quick diagnostics and resolution.